Cancellation process

This page explains how cancellations work, refund timelines and who to contact if you need help.

Before you cancel
Check your booking confirmation and the cancellation policy that applied to your reservation. Some listings have strict cancellation rules set by the host or property owner.
- Review the reservation details (dates, fees and host policy).
- Check whether your booking is refundable or non-refundable.
- Contact the host to discuss date changes or flexible options, if needed.
How to cancel
1. Open your booking in the app and click the Cancel booking button.
2. Follow the prompts to confirm your cancellation and review any applicable penalties or fees.
3. You will receive an email confirming the cancellation and details of any refund.
Refunds & timeline
Refunds (if applicable) are issued according to the host's cancellation policy. After we process a refund, it may take a few business days for the funds to appear on your original payment method depending on your bank or card issuer.
- Refunds processed within 3 business days where possible.
- Bank processing times may add 3-10 business days depending on the provider.
Extenuating circumstances
In some cases (illness, travel restrictions, or other documented emergencies) we may be able to assist with an exception to the standard cancellation policy. Please contact support and include any relevant documentation.
Need help?
If you need assistance cancelling a booking or disputing a charge, our support team can help.
Contact support See help center
Frequently asked questions
Will I always get a refund?
No. Refunds depend on the host's cancellation policy and the timing of your cancellation.
How long until I see the refund?
Once processed, refunds can take 3–10 business days to appear on your card depending on your bank.
Can I change my booking instead of cancelling?
Yes — contact the host to request date changes or other adjustments before cancelling.

This page explains how cancellations work, refund timelines and who to contact if you need help.

Before you cancel

Check your booking confirmation and the cancellation policy that applied to your reservation. Some listings have strict cancellation rules set by the host or property owner.

Review the reservation details (dates, fees and host policy).
Check whether your booking is refundable or non-refundable.
Contact the host to discuss date changes or flexible options, if needed.

How to cancel

Open your booking in the app and click the Cancel booking button.
Follow the prompts to confirm your cancellation and review any applicable penalties or fees.
You will receive an email confirming the cancellation and details of any refund.

Refunds & timeline

Refunds (if applicable) are issued according to the host's cancellation policy. After we process a refund, it may take a few business days for the funds to appear on your original payment method depending on your bank or card issuer.

Refunds processed within 3 business days where possible.
Bank processing times may add 3-10 business days depending on the provider.

Extenuating circumstances

In some cases (illness, travel restrictions, or other documented emergencies) we may be able to assist with an exception to the standard cancellation policy. Please contact support and include any relevant documentation.

Need help?

If you need assistance cancelling a booking or disputing a charge, our support team can help.

Contact support See help center

Frequently asked questions

Will I always get a refund?

No. Refunds depend on the host's cancellation policy and the timing of your cancellation.

How long until I see the refund?

Once processed, refunds can take 3–10 business days to appear on your card depending on your bank.

Can I change my booking instead of cancelling?

Yes — contact the host to request date changes or other adjustments before cancelling.